DAY 3 - Organizational changes
The objective of the last day of the program is to raise participants’ awareness of important changes their organizations will go through as they source services from external providers, and introduce proven tools and techniques to overcome the challenges associated with those changes. We will focus on two major changes that involve:
- Becoming a supply-demand organization
- Working across distance, time and cultures
9h – 9h15: Introduction and ice breaking
9h15 – 12h15: Module V – From supply to demand management
Faculty: Pieter Hoekstra
Successful outsourcing requires firms and their managers to develop new skills and capabilities. One is the efficient bundling of demand for services and adequate gearing of demand and supply to one another. Indeed, without effective demand-supply governance, the costs of outsourcing can quickly go out of control. This session will provide participants with proven tools to design and implement an effective supply-demand organization.
12h15 – 13h15: Lunch
13h15 – 14h15: Company Testimonial
14h15 – 17h15: Module VI – Working across distance, time and cultures
Faculty: Carine Peeters
Outsourcing imposes to work with people from other organizations, possibly located in different countries, time zones and cultural contexts. Because we like proximity, distributed collaboration is a major challenge of outsourcing and few managers are prepared for that. In this session we will first try to understand why it is so difficult to work across distance, time and cultures, and then learn a series of practical solutions pertaining to, among other things:
- balancing formal and informal collaboration approaches,
- developing an effective cross-cultural communication,
- selecting and training the right staff,
- making appropriate use of collaborative technologies.
17h15 – 17h30: Conclusions and wrap up