Workshops for successful outsourcing
Workshops for successful outsourcing
Today’s managers are under more and more pressure to create value for their company and identify ways to optimise their financial and operational resources.
Gaining access to outside expertise and additional workforce in a flexible way at a lower cost through outsourcing seems like the ideal way to go. Local resources focus on developing local expertise and client relationship while external resources add the necessary speed to market and production capacity.
However, this raises new and important concerns such as:
- What, where and how to outsource?
- How to select and manage your vendor(s)?
- How to manage the risks and remain in control while transferring your processes and know-how?
- What are the legal issues that could arise from such a relationship?
- How does your organisation need to adapt to operate effectively in an outsourced environment?
Outsourcing is a strategic decision with complex and multidisciplinary consequences. This focused programme will help managers and business owners to efficiently deal with risks and opportunities.
The programme helps managers and business owners to efficiently deal with the risks and opportunities of outsourcing, whether in Belgium or abroad. It targets enterprises with no or little experience with outsourcing, or more mature organisations seeking to benchmark and upgrade their current approach.
Through a combination of insight from academic research, presentations by domain experts, and company testimonials, participants will learn effective practices to successfully develop and implement an outsourcing strategy.
To that end, the programme focuses on the three key dimensions that can make or break an outsourcing strategy:
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Strategy and operations (Day 1)
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Legal and social issues (Day 2)
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Organisational changes (Day 3)
The programme is open to :
- Managers with strategic or operational responsibility for outsourcing technology (IT, software development, engineering…) or business (finance, accounting, HR, contact centers…) services in Belgium or abroad.
- Enterprises with no / little experience with outsourcing or more mature companies seeking to benchmark and upgrade their current approach.
- Advisors seeking to develop an outsourcing capability, and providers seeking to better understand their clients’ challenges
Workshops for Successful Outsourcing consists in 3 days of postgraduate programme from Solvay Brussels School's experts in outsourcing & offshoring matters.
The 3 days are designed for logical flow of content but can also be taken as stand-alone workshops:
DAY 1: Strategy and Operations
- Strategic planning for outsourcing
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Vendor selection and governance
DAY 2: Legal, contractual and social issues
- Contract and legal considerations
- Social and labor considerations
- From supply to demand management
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Working across distance, time and cultures
A typical day-schedule:
9h00 – 9h15: Introduction and ice breaking
9h15 – 12h15: Part I
12h15 – 13h15: Lunch
13h15 – 14h15: Company testimonial
14h15 – 17h15: Part II
17h15 – 17h30: Conclusions and wrap up
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Pr. Carine Peeters Professor of International Business and Strategy at ULB - Solvay Brussels School of Economics and Management After a Master in Economics and PhD in Management Science from –the Université libre de Bruxelles, she spent two years at Duke University as a senior researcher where she contributed to the launch of the Offshoring Research Network (ORN). |
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In 2006 she became lead partner of the ORN for Belgium. Her research on the globalization of services centers on the learning process, development of organizational capabilities and evolution of firm boundaries associated with diffusion of global sourcing practices, with a particular focus on the offshoring and international outsourcing of advanced and innovative activities. She is the author of several articles published in the Journal of International Business Studies, Organization Science, Long Range Planning, and Harvard Business Review among others. |
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Benjamin Beeckmans Managing Director - Bluecorp Benjamin Beeckmans graduated from Solvay Business School in 1997, before working for Procter & Gamble, Coca-Cola and a privately owned diamond-dealing firm in various marketing and financial positions. In 2005, he became partner at Bluecorp. Bluecorp had established a subsidiary in 1997 in Sri Lanka |
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to facilitate recruitment of qualified personnel for its sister company Redcorp, Belgium's market leader in the distribution of IT material to businesses. Today, over 160 IT specialists work out of Colombo for customers based in Europe and the USA. Benjamin is also in charge of FeWeb (Fédération des Métiers du Web), a founding member of BetaGroup and serves on the board of the Charte eTIC from the Agence Wallonne des Télécommunications. |
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Dominique Kindt Regional Director Belgium & Luxembourg - Equaterre, a KPMG firm Within EquaTerra, Dominique is responsible for the further development of the Belgian market and the advisory team in this region. He has strong advisory expertise in ITO and BPO across a variety of industries, with significant |
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experience working in the financial services industry and with supranational government institutions. Dominique has guided companies through all phases of the IT and business process outsourcing lifecycle including assessment, organizational redesign, financial methodologies, project risk management, transition and governance. Before joining EquaTerra, Dominique headed the Outsourcing Risk Advisory business unit at Deloitte. There he was responsible for the delivery of many large scale IT and business process outsourcing projects. His past work experiences at Deloitte and elsewhere span multiple geographies, a lengthy list of notable clients, and diverse business operational areas including financial, administrative, IT, logistics and fleet, personnel and research services. Dominique is also Chairman of the Board of the European Outsourcing Association (EOA) – Belgian chapter. |
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Benjamin Docquir Partner with the Belgian independant law firm Simont Braun Benjamin Docquir’s key practice areas are computer and ICT law, including data protection law. He has specific experience in the field of software licensing, including open source software, protection of computer programs and databases. |
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Benjamin regularly assists companies and public bodies in structuring, drafting and negotiating computer contracts and complex ICT projects. He also advises clients on data protection issues, to ensure compliance in complex corporate projects. Benjamin’s practice also encompasses e-commerce issues, including consumer protection and cross-border aspects. Benjamin Docquir is an academic associate within the ULB’s Department of Economic Law and is a guest lecturer in the Executive Master in Marketing & Advertising organized by the Solvay Business School. He is a member of the Benelux chapter of the Licensing Executives Society (L.E.S.), of the Legal Task Force within the Belgian Direct Marketing Association (A.B.M.D.), of the Belgian Computer Security Club (Belcliv/Clusib) and of ITechLaw |
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Louis Guelette Business Development at BO partner Louis Guelette graduated in Data Processing at the High School of Namur. He joined IBM Belgium/Luxembourg in 1973. In 1990 Louis Guelette began working in Channel Management while on assignment in the IBM EMEA (Europe, Middle East, Africa) headquarters in Paris. Returning to IBM Belgium in 1992, he managed several Business Units. |
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On assignment in Paris, Louis Guelette has been appointed in 1998 Vice President, Distribution, Central and Eastern Europe / Middle East and Africa in Vienna. He did lead the Business Partner Organization, the Global Mid Market Business, ibm.com, the NetGen and the Marketing Business Units. In 2001, he came back to IBM EMEA Headquarters in Paris as Vice President, Business Management and Sales Execution for the Small & Medium Business Market Segment. In July 2003, Louis Guelette has been appointed General Manager, SMB and Alternate Channels, IBM Global Services, Europe, Middle East and Africa; in July 2005, Louis Guelette moved to Madrid and held the same responsibilities for Southwest Europe as Vice President, SMB and Alternate Channels, Global Technology Services, IBM Southwest Europe. Since January 2009, Louis is back in BeNeLux as Vice President, Sales, Global Technology Services and Strategic Partnership Developments. Louis Guelette’s passion is to drive an optimized “Go To Market” model made of e-relationships and increased cooperation between customers and Market Influencers. |
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Henri-François Lenaerts Partner with the Belgian independent law firm Claeys & Engels Henri-François Lenaerts specialises in labour and employment law. He advises clients especially on redundancy, restructuring and relations with trades unions and their representatives within companies. He has published a book and various articles on these subjects and lectured extensively. |
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He graduated from the University of Louvain (UCL) and obtained a special degree in labour and economic law at the University of Ghent (UGent). |
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Pieter Hoekstra Pieter Hoekstra has a specific focus on successful group- or system changes by giving insights in the difference between destructive versus growth patrons within (organizational) relations. He is convinced that organizations are blocking themselves to success if they keep on blaming others. Strategy fails easily when processes, structure and systems are not mature, inflexible or not in place. He makes the link and dare to challenge people on behavioral level. |
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Since 1988 he has been active in the Services Industry, starting as a trainer for Pink (currently Getronics Pink Roccade) and consultant at Shell. In the ’90 he became Service Manager and implemented Service Level Management, based on ITIL, at KLM Royal Dutch Airlines. As Marketing Manager and HR Recruiter, he moved to the business side within the Airline industry and worked for 4 years in a management programme. Inspired by the combination of Competence Management and companies lacking a competitive IT strategy, he started his own company Humanit. He moved to Belgium in 2000, where he worked for 4 years for CTG, building up their successful business unit offering: Quality, Testing, Security and Validation Services for Life Sciences and Chemical Industry. At the end of 2004 he signed at Quint Wellington Redwood, an international independent management consultancy firm (30 Million Euro turnover, 18 offices worldwide) specialising in IT-related organisational challenges and accompanying IT sourcing & service strategy and implementations in the roll of Country Manager Belux since 2006. |
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Application requirements
- Managers with strategic or operational responsibility for outsourcing technology or business services.
- Minimum 3 years of professional experience.
- Good command of English
To ensure optimal quality of learning, preference is given to smaller size classes. Selection is made on the basis of candidates professional profiles.
Dominique Kindt, Head of KPMG Equa Terra Sourcing Advisory & Chairman of the Board EOA (Belgian chapter)
"...the old-fashioned strategy of sending work somewhere else purely to lower costs or streamline processes is hopelessly outdated."
“What will the future of outsourcing look like? Businesses want suppliers to innovate, improve quality and cut costs. Solvay Brussels School ‘s workshops consider how realistic such expectations are. “Nearshoring”, “offshoring”, “onshoring”, “insourcing”,… very few areas of economic activity have spawned as many confusingly similar buzz words as outsourcing. What links many of them is the idea that the old-fashioned strategy of sending work somewhere else purely to lower costs or streamline processes is hopelessly outdated. Solvay Executive Education and the European Outsourcing Association (EOA) have joined forces to demystify the outsourcing cloud and shed some light on the true value of outsourcing.”
Carlos Flores Ramirez, Vice-President Proyecta Sistemas de Informacion, a NIIT Technologies Company
"Europe cannot sustain its current way of life without intelligent use of outsourcing. Look around you."
“The market desperately needs a programme like this one. Europe cannot sustain its current way of life without intelligent use of outsourcing. Look around you. Everything is now software-oriented. There is a tremendous need of highly educated people that the market can’t provide because Europe doesn’t produce or attract enough engineers.”
Workshops for successful outsourcing - Carine Peeters, Academic Director
"In theory, outsourcing looks like a very simple thing..." Carine Peeters tells us why she chose to transpose years of aquired knowledge on outsourcing into a 3-day programme for managers.
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