Workshops for successful outsourcing

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Workshops for successful outsourcing

Today’s managers are under more and more pressure to create value for their company and identify ways to optimise their financial and operational resources.

Gaining access to outside expertise and additional workforce in a flexible way at a lower cost through outsourcing seems like the ideal way to go. Local resources focus on developing local expertise and client relationship while external resources add the necessary speed to market and production capacity.

However, this raises new and important concerns such as:

- What, where and how to outsource?

- How to select and manage your vendor(s)?

- How to manage the risks and remain in control while transferring your processes and know-how?

- What are the legal issues that could arise from such a relationship?

- How does your organisation need to adapt to operate effectively in an outsourced environment?

Outsourcing is a strategic decision with complex and multidisciplinary consequences. This focused programme will help managers, business owners and sourcing professionals to efficiently deal with risks and opportunities.

 

Programme Benefits

Solvay Executive Education’s Workshops for Successful Outsourcing are designed to help managers, business owners and sourcing professionals to efficiently deal with the risks and opportunities of outsourcing, whether in Belgium or abroad.

The four days seminar offer case discussions, executive speakers, hand-on workshops and frameworks reviews to get up to date with sourcing practices, methods and case studies on:

  • Workshop 1: Building the business case

  • Workshop 2: Working with service providers

  • Workshop 3: eSCM sourcing framework primer

  • Workshop 4: Deep dive in IT sourcing

The programme is open to :

- Managers with strategic or operational responsibility for outsourcing technology (IT, software development, engineering…) or business (finance, accounting, HR, contact centers…) services in Belgium or abroad.

- Enterprises with no / little experience with outsourcing or more mature companies seeking to benchmark and upgrade their current approach.

- Professionals who seek to deepen their expertise as consultants or providers of outsourcing services

- Advisors developing an outsourcing capability and providers seeking to better understand their clients’ challenges

Workshops for Successful Outsourcing consists in 4 days of postgraduate programme from Solvay Brussels School's experts in outsourcing & offshoring matters.

The 4 days are designed for logical flow of content but can also be taken as stand-alone workshops:

Workshop 1: Building the business case

  • Guiding the development of effective sourcing plans by answering the fundamental questions of why, what, where and how to outsource (or not)

  • Developing strong business cases that build on correct cost estimates and comprehensive risk assessment and mitigation plans.

 Workshop 2: Working with service providers

  • Designing effective contracts that anticipate issues, protect the company, and maximize benefits

  • Alignment through relationship management: successful practices

Workshop 3: eSCM sourcing framework primer

  • The framework and practice of eSCM methodology from both client and provider perspectives, and across the entire sourcing cycle

Workshop 4 – Deep dive in IT sourcing

  • Review of sourcing practices in the areas of IT applications and projects, operations and infrastructure, and security and advisory

  • Client experiences compared to good practices

 

A typical day-schedule: 

            8h45 - 9h00: Welcome and Introduction

            9h00 – 12h00: Workshop I

            12h00 – 13h00: Lunch

            13h00 – 14h15: Company testimonial

            14h15 – 17h15: Workshop II 

            17h15 – 17h30: Conclusions and wrap-up

Pr. Carine Peeters

Professor of International Business and Strategy at ULB - Solvay Brussels School of Economics and Management

After a PhD in Management Science from the Université libre de Bruxelles, Carine joined the Fuqua School of Business, Duke University, as a senior researcher to help launch the Offshoring Research Network.

In 2006 she moved to Solvay Brussels School and became lead partner of the network for Belgium. Carine’s research focuses on how companies of various sizes and industries can best leverage the opportunities that global sourcing of services offers. To that end, since 2004 she has surveyed the practices of hundreds of companies around the world and worked on several in depth case studies of organizations as they were reorganizing their value chain through offshoring and rethinking their business model and strategy in the light of growing globalization of services.

Through workshops and trainings she also works closely with executives and managers to develop and share knowledge on successful offshoring strategies and management practices. Carine has co-authored several articles in leading international journals and is a member of several academic associations. She is a member of the Board of the European Outsourcing Association in Belgium and sits in the Advisory Board of the International Outsourcing Forum.

   

Georges Ataya

Professor at Solvay Brussels School, Managing Director of ICT Control SA-NV, management consulting firm based in Brussels.

Georges Ataya is an author, lecturer and consultant in IT Governance, Information security Management and IT Assurance and compliance.

Georges is the International Vice President and Board member of the IT Governance Institute (www.itgi.org). He participates since 2001 in research in areas related to the management of the IT process. Areas of specialty are Business-IT Linkage, Value Management, Risk Management, resources and outsourcing management, and performances monitoring. He publishes regular columns in the Belgian computer magazine « IT Professionnel » and the Dutch « IT Expert ».
Georges Ataya is professor at Solvay Business School where he founded and currently directs the Executive Master in ICT Audit & Security and the Executive Master in IT Governance. European recognized Expert-witness, active with business mediation and arbitration. Georges performs expert witness work for the Belgian Justice system since 1992 and performs mediation in France since 2000.

Managing Partner of ICT Control SA-NV, Georges Ataya has advised the office of the French Prime Minister (Secrétariat Générale de la Défense Nationale), the Belgian Government (auditor of the e-ID project), Belgian regional governments and the European Commission DIGIT as well as enterprises in the financial and Services sectors of activity.
From 1991 to 1996 he managed at ITT World Directories the worldwide IT activities with 10 reporting IT departments in three continents. Past Partner with Ernst & Young Belgium where he directed the Technology and security Risk Services from 1999 until 2002.
Georges is Certified Information Systems Auditor (ISACA, USA 1991), Certified Information Systems Security Professional (ISC2 2002), certified information security Manager (CISM, ISACA 2003), and Certified in the Governance of Enterprise IT (CGEIT, ISACA 2008).He participated in 2001-2002 in the International Committee to define the Information Security Manager (CISM) certificate. He launched in 2008 the first Boot camp for the Governance of Enterprise IT (CGEIT) that he lectures at four occasions (twice for the European Commission IRMs).

   

Dominique Kindt

Founder & Managing Director at With 

 "Coming together is a beginning; Keeping together is progress; Working together is success."

Henry Ford

 

As an outsourcing expert, Dominique is regularly invited to share his views on outsourcing trends through essays and keynote speeches. His experience and insight in strategic sourcing challenge the status quo and the traditional views on how to use business relationships to your benefit.

He has a strong track record with guiding companies (in different industries) through ITO and BPO ventures. Prior to co-founding with, he was the country manager of EquaTerra BeLux. Before that, Dominique headed the sourcing advisory at a big four company, and he also gained hands-on outsourcing experience as a general manager responsible for all internal services (HR, ICT, finance, etc). 

Dominique’s core qualities: Business and ICT process knowledge connected to the complete sourcing lifecycle. Able to translate the service needs to practical sourcing solutions for client and service provider. Experienced manager and management consultant with extensive operational and people management skills. Work demanded strong organisational, problem-solving, business and technology, consultancy and interpersonal skills, more particularly in serving clients and collaborating with upper management. Wide and successful experience in delivering ITO and BPO advisory projects in home and international markets.

 

Serge Ghijsdael 

Director in the Corporate Risk Management department of Euroclear

Serge Ghijsdael is currently a director in the Corporate Risk Management department of Euroclear, supervising the IT risks of the group. 

Before Serge worked in different IT environments before joining PricewaterhouseCoopers and then leading the IT Governance department at Atos Worldline. 

He has extensive experience in risk, project, portfolio and programme management, process improvement, outsourcing, strategic planning, and service management. 

 

Kristof De Vulder

Partner at DLA Piper

Kristof De Vulder is a Partner in the Intellectual Property and Technology Group at DLA Piper in Brussels. Kristof has over 15 years of experience in the areas of technology contracts, outsourcing and complex technology transactions. 

Kristof typically advises both users and suppliers of technology and outsourcing services, in relation to all aspects of the procurement process. He further provides clients with pre-litigation services and assists them during litigation. His work ordinarily involves him on business critical and strategic projects all over the world.

During his career, Kristof has advised global technology suppliers, major IT-buyers, software companies and public sector bodies with almost any type of technology and sourcing transaction that exists, ranging from global application management outsourcing, multi-jurisdictional business process outsourcing to the creation of standard suites of agreements and cloud computing advice.

Kristof is identified as a leading IT and outsourcing lawyer by all of the leading legal directories, including the Legal 500 and Chambers. The most recent edition of Chambers describes him as being "acclaimed for his unmatched expertise in outsourcing".

 

Application requirements

  • Managers with strategic or operational responsibility for outsourcing technology or business services as client, provider or consultant.
  • Minimum 3 years of professional experience.
  • Good command of English

To ensure optimal quality of learning, preference is given to smaller size classes. Selection is made on the basis of candidates professional profiles.

Walter Vanherle, Managing Director, Wodan Group/bpi3.

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"I attended the workshops for Successful outsourcing in 2012 and 2013.  In short insightful, pragmatic, actionable and well organized.  A well balanced executive learning experience and must attend for every outsourcing professional in the region. "

Carlos Flores Ramirez, Vice-President Proyecta Sistemas de Informacion, a NIIT Technologies Company

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"Europe cannot sustain its current way of life without intelligent use of outsourcing. Look around you."

 

The market desperately needs a programme like this one. Europe cannot sustain its current way of life without intelligent use of outsourcing. Look around you. Everything is now software-oriented. There is a tremendous need of highly educated people that the market can’t provide because Europe doesn’t produce or attract enough engineers.”

Workshops for successful outsourcing - Carine Peeters, Academic Director

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"In theory, outsourcing looks like a very simple thing..." Carine Peeters tells us why she chose to transpose years of aquired knowledge on outsourcing into a 3-day programme for managers.

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